Meet the team.
Our team are united by strong ethical principles, a genuine passion for the causes we represent, and a firm awareness that charity money is precious. We are guided by the belief that it’s always good business to do the right thing.
Richard Hill
Managing Director
Richard has helped lead businesses across several industries, all with contact centre environments. A member of the IOF, he has been part of the DTV team (our parent company) since its birth in 2004. With a keen eye for detail and a lover of analytics, he'll ensure that all campaigns remain on track.
Ben Vian
Account Director and Head of Data
A dedicated and experienced Account Director who will ensure daily contact, reporting and updates with you as a client and overall responsibility for ensuring SLA’s are met. Ben has worked in fundraising since 2007, working his way through the ranks from fundraiser to Account Director. A graduate in accounting, Ben has a keen eye for detail and is now using that experience across the data teams to ensure data is utilised to its maximum.
Michael Scales
Head of Operations
Michael is a highly experienced contact centre manager, having worked in fundraising contact centres since 1998. He has worked alongside many high-profile charities and managed numerous campaigns both large and small. Calm and collected, Michael is passionate about ensuring that every supporter enjoys their conversation and goes away feeling inspired about making a difference.
Denise Byrne
Head of HR
As an HR consultant and wellbeing coach, Denise has a strong interest in developing an inclusive culture that promotes belonging and well-being. She is focused on providing a safe place for employees to thrive in the workplace, where the fundraiser teams feel supported and valued in their delivery of fundraising call excellence. Denise is a fellow of the CIPD and an HCPC-registered Occupational Psychologist.
It’s our fantastic fundraisers that set us apart.
A dedicated team from various walks of life, it’s their passion for fundraising that brings the team together. By cultivating authentic connections with supporters, through active listening, understanding individual motivations, and tailoring their approach accordingly, it’s no wonder that we deliver outstanding results time after time.