Maximise the
power of telephone.

Good, honest conversation is one of the most natural ways to build rapport and develop supporter relationships, maximising lifetime value. We see every call we make as a donor stewardship call, an opportunity to strengthen the relationship between the donor and the cause, and our supporter-focused approach means that our fundraisers can act as true advocates for the causes they represent.

As a two-way dialogue channel, the telephone can help to raise funds, develop long-term committed supporters, gather vital feedback, and increase supporter satisfaction.

We have remained a dedicated telephone fundraising agency (no commercial clients), so with no other competing factors, our organisation is focused on providing first rate fundraising services.

With many years of experience and an army of motivated fundraisers, we can deliver all your telemarketing requirements (outbound and inbound).

Campaigns

  • Animation of television with 0800 on screen and mobile phone

    DRTV

    Inbound calls, SMS & PSMS response. We are fully integrated with various SMS providers and provide 0800 numbers directly from our system.

  • Animation of credit card replacing a £20 note

    Cash Conversion

    Encourage those supporters who give an occasional gift to help with a regular donation.

  • Animation of raised hand

    Hand Raiser Conversion

    Reach supporters who have shown an interest in the cause, such as petitions etc.

  • Animation of a rose falling onto a cheque

    Legacy

    Status check, prospecting, event calling.

  • Animation of lottery machine

    Lottery

    Acquisition, upgrade and reactivation.

  • Animation of alarm bell

    Reactivation

    Re-engage with supporters whose regular gifts have lapsed (up to 2 years works best).

  • Animation of a star appearing onto a shield

    Upgrade

    Persuade current supporters to increase their monthly gift.

  • Animation of gift and coins being exchanged

    Value Exchange / Incentive

    Offer information booklets, tote bags, badges etc. with a request to donate.

  • Animation of a front door opening

    Welcome calls

    Thanking new supporters for their donations, as an opportunity to nurture their engagement.

  • Animation of gift box

    Gift Aid

    Asking current supporters if they are able to gift aid their donations so that the charity enjoys a 25% increase in the value of the donations at no cost to the supporter.

Services

  • Database review and campaign design

    We can analyse your data and provide a comprehensive calling strategy to meet your organisational goals.

  • Data segmentation

    We’ll analyse your data selections and recommend what data to call and when, to deliver the best calling approach.

  • A/B testing

    We can contrast and compare different call guide options and ask strategies, to ensure maximum return on your campaigns.

  • Script design

    We work with you to craft compelling stories to aid call conversion.

  • Best practice for telemarketing

    We will provide advice based upon up-to-date legal and compliance perspectives.

  • Data acquisition for prospecting campaigns

    Working with our partners, we can buy targeted data on your behalf for acquisition campaigns.

  • TPS screening

    Current data protection law requires all data that does not have a specific opt-in to be screened against the TPS (Telephone Preference Service) register every 28 days.

  • Fulfilment services

    Whether it’s sending out advance notification letters (ANL’s), Gift Aid confirmations or value exchange/incentive merchandise, we offer an efficient and cost-effective solution.

Looking for help with your telemarketing strategy or need a hand with an ad-hoc campaign?

Get in touch for an informal chat about how we can support your organisation.