We work on behalf of a number of charities and want to make every conversation that we have a positive one. We adhere to strict guidelines set by the Institute of Fundraising and all our content is agreed with the charities we work with.
Our approach to fundraising is underpinned by three principles:
If you wish to make a complaint, please send an email to:
Please include information to help us identify you and the call, so as a minimum we require your name and telephone number and the date the call was made.
Within 8 working hours of the complaint being lodged, a member of the team will confirm receipt of the complaint and begin an investigation. Once the investigation is complete, we will assess the situation and take appropriate action. The outcome of the investigation along with the action taken will be reported back to you within 5 working days.
If you would like to speak to someone about your experience, please call 01234 944 700 and ask for a member of the Client Services team or our Call Centre Manager.