DTV Optimise logo
Lets Talk
+44 (0) 1923 249 298

We’re part of the
DTV Group and offer a wealth of fundraising experience

We work for some great causes, creating great success when it comes to converting callers into valuable donors.

RICHARD HILL >>
Managing Director

Richard has helped lead businesses across several industries, all with contact centre environments. A member of the IOF, he has been part of the DTV team (our parent company) since its birth in 2004. With a keen eye for detail and a lover of analytics, he'll ensure that all campaigns remain on track.

BEN VIAN >>
Account Director and Head of Data

A dedicated and experienced Account Director who will ensure daily contact, reporting and updates with you as a client and overall responsibility for ensuring SLA’s are met. Ben has worked in fundraising since 2007, working his way through the ranks from fundraiser to Account Director. A graduate in accounting, Ben has a keen eye for detail and is now using that experience across the data teams to ensure data is utilised to its maximum.

KAREN GAY >>
Client Services Manager

Karen previously spent 17 years at Pell and Bales before joining DTVO in 2017. Karen brings a wealth of fundraising experience that she expertly utilises across numerous client campaigns as well as onboarding our growing number of new clients. Karen is passionate about customer service, with regular and timely client updates plus recommendations on how campaigns can be improved, she works tirelessly to ensure each and every one of her clients is happy.

MICHAEL SCALES >>
Head of Operations

Michael is a highly experienced contact centre manager having worked in fundraising contact centres since 1998. He has worked alongside many high profile charities and managed numerous campaigns both large and small. Calm and collective, Michael is passionate about ensuring that every supporter enjoys their conversation and goes away feeling inspired about making a difference.

DEREK HUMPHRIES >>

Derek has 20+ years as fundraiser, campaigner, direct marketer, creative strategist. He has been a copywriter, a creative director and a managing director, winning numerous fundraising awards along the way. Derek is also a former Vice-Chair Institute of Fundraising, a founder member of the institute of Direct Marketing and an artist.

PETER MUFFETT >>

Former MD at Euro RSCG Direct and Partner at KLP Euro RSCG, Peter has over 20 years' direct marketing under his belt. A Fellow of Institute of Direct Marketing and Business Leader of the Marketing Society he's now putting his considerable direct response experience to good use for charitable causes.

DTV Optimise
Apex House, 1 Bridle Path, Watford WD17 1UE
Tel: +44 (0) 1923 249 298

Dombey Court (First Floor), Pilgrim Centre, Brickhill Drive,
Bedford MK41 7PZ.
Tel: +44 (0) 1234 268 740

Company number: 08259082
VAT no: GB 158 8329 69